Shipping Information
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Where do you ship to?
Our ADEERA products are primarily delivered to most International countries.
We do not deliver to the following countries:
- Afghanistan
- Belarus
- Cambodia
- Israel
- Japan
- Myanmar
- South Africa
- Ukraine
- Russia
- How much does the shipping cost?
We offer free delivery for all orders.
- Can my order deliver to a different address than the billing address?
Yes, you are required to untick selection of Ship To The Same Address and fill in the required information in Shipping Address in order to ship to a different address than your billing address.
- Which address should I ship my order to?
It is advisable to ship to your working address if you are in work during weekdays as our courier partner only makes delivery during Monday to Friday.
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Do you ship to postal box?
No. Our courier partner is unfortunately unable to deliver to postal box.
- How many days does the delivery take?
Once you've successfully placed your order, you will receive a confirmation email. After successful confirmation, it takes 5 - 7 business days for our courier partner to deliver, subject to custom clearance.
- How will I know if you have received my order?
After you place your order, you will receive an email from us acknowledging that your order has been received and confirmed. Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock piece(s) and your payment for the item(s) will not be processed.
- Can I track my order online?
Yes, we provide online tracking service. Please kindly click Track My Order at the bottom of interface to track your order.
- Can I change my shipping address once my order has been dispatched?
No. We are unable to redirect orders once it has been dispatched. Therefore, please kindly ensure that you provide a correct shipping address.
- What happens if I notice that my personal details are incorrect after I’ve checkout?
If you realise your personal details are incorrect once you have completed the Checkout process, please email our e-Customer Care Personnel at support@adeera.co and include your order number in the email. We cannot guarantee that we will be able to rectify the issue, however, we can assure you that we will do all we can to amend your order.
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I’ve ordered multiple items but only 1 item I’ve received. What should I do?
If you’ve placed your order separately, your items might be delivered in separate parcels. However, if you’ve ordered all your items in one order and still find some items missing in your parcel, please kindly report to us at support@adeera.co.co.
| SHIPPING OPTION |
DESTINATION |
DELIVERY TIMELINE |
COST |
| STANDARD DELIVERY* |
Peninsular Malaysia |
3-5 working days |
Calculated based on parcel's weight/dimension |
| Sabah & Sarawak |
5-7 working days |
Calculated based on parcel's weight/dimension |
| International** |
7-10 working days |
Calculated based on parcel's weight/dimension |
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Orders made after 9am will be processed the next business day. A notification email containing your order tracking details will be sent to you once the item is shipped.
All international deliveries may be subjected to import duties and taxes, which are levied once a shipment reaches your country. The amount may vary depending on the country of destination and you will be responsible for paying any additional charges for customs clearance. ADEERA.CO cannot control and is not responsible for any duties applied to your package. You should contact your local customs office for the fee calculations.
Important: If the recipient refuses to pay the import duties, taxes, or customs fees and the parcel is returned, rejected, or abandoned as a result, no refund will be issued. These charges are the buyer’s responsibility, as stated in our shipping terms.
